FAQ

OUR FOOD

Why should I feed freeze-died?

Freeze-dried food is not dry, cooked, or wet. It is nutritionally equal to raw food, except it removes moisture from raw ingredients, which preserves its nutrients without adding artificial preservatives. There is a significant difference between surviving and thriving. Pet obesity, cancer, and diabetes are on the rise at alarming rates, and a growing body of scientific evidence shows the health benefits of a raw food diet. It also highlights the dangers of many commercial pet food manufacturing processes. Whether your dog is a picky eater, grappling with a particular health issue, or perfectly healthy and willing to eat just about anything, we have seen the positive impact of feeding ZENOO freeze-dried food to our pups and customers.
We aim to make real, fresh food convenient without fancy or magical tricks. It's still dog food but made just the way it should be.

How are ZENOO recipes made?

Our nutritionists formulated the perfect raw recipes: balanced, complete, and naturally delicious, rich in nutrients & vitamins. We wouldn't give our beloved pets what we wouldn't eat ourselves — that's why ingredients in ZENOO recipes are human-grade and ethically sourced from trusted suppliers. Every ZENOO product is carefully crafted from start to finish in Italy by a pet nutritionist and fits strict FEDIAF requirements. Your food is made in smaller packages to always stay fresh and never contain preservatives, which allows kibble to sit on a shelf for years.

What are the recipes and ingredients?

ZENOO offers uncomplicated recipes made with various proteins and vegetables that cater to different dietary restrictions. Our team of certified veterinary nutritionists meticulously formulates each recipe, ensuring that it meets 100% complete and balanced standards set by FEDIAF. We use solely human-grade ingredients and methods to create our recipes.
Each recipe incorporates clean human-grade proteins combined with simple whole foods that are balanced with essential vitamins and minerals. We never utilize feed-grade ingredients and avoid processing our ingredients with preservatives to extend the shelf life, ensuring that your dog gets the best quality and most natural nutrients available. Our ingredients are sourced from reliable food suppliers, local farms, and other human food purveyors that adhere to human-grade standards.
The detailed ingredient lists for our recipes can be found in the 'Ingredients' section of our dog food page.

How to store the food?

Since food is freeze-dried, you no longer have to own a separate freezer to feed your dog raw meals. Keeping the food away from heat, moisture, and direct sunlight is crucial. Once the package has been opened, reseal it tightly to prevent air and moisture from getting in.

How do I serve the food to my dog?

How do you know what kind of food my dog needs?

When deciding what food to choose for your dog, consider their unique characteristics, such as their favourite protein, allergies, and other special dietary needs. If you are still determining what kind of food your dog would like, we are always here to ask you the right questions to create a plan that's truly customized to your dog's characteristics and needs. After you start, our trusty team is here every step of the way to help monitor your dog's progress and make adjustments to your plan. Our goal is to create a personalized plan tailored to your dog's unique traits and needs. You can contact us by personal message or email at support@myzenoo.co.uk

Why can’t I just cook dog food at home?

You can! However, according to recent research, 95% of recipes online do not provide all the necessary nutrients for dogs. If a recipe hasn't been calibrated correctly, it could result in severe complications from nutrient deficiencies or overdosing.
Alternatively, we use high-quality ingredients, balance them precisely, prepare the food by freeze-drying, and then pack and deliver it straight to your door.

Is your food suitable for puppies, adult dogs, and seniors?

Yes! Our recipes are formulated to feed with no additional supplementation necessary. All are developed by our team of certified veterinary nutritionists, ensuring they meet 100% complete and balanced standards set by FEDIAF. Write to us, and we'll recommend a plan that's just right for their needs!

Why do I need to give less ZENOO food than my usual dog food?

Because ZENOO is full of goodness! The primary benefit of feeding your dog freeze-dried raw food is that it preserves nutrients such as vitamins, minerals, amino acids, and enzymes—many of which are lost or destroyed when cooked. In comparison, kibble is highly processed and heated many times, making it less nutritious. The freeze-drying process removes 98% of the water from our food, making it incredibly light, portable, and compact. ZENOO food retains all nutritional value and lasts four times longer than the same amount of fresh raw food.

How do I switch from previous food to ZENOO?

Can I give ZENOO to my cat?

ZENOO food is developed for dogs but is also great for cats. For a nutrition plan suited for your cat, please reach out to us with your request via personal message or email support@myzenoo.co.uk.

Can I mix ZENOO with other types of food (Kibble, RAW, etc.)?

Mixing ZENOO food with processed food is safe and can be fed long-term. But we always recommend entirely switching to a RAW diet to experience maximum health benefits.

What does ZENOO cost?

Every dog is different, and your exact plan and price options will depend on your dog(s) and their food needs, factoring in age, weight, activity and more. Plans start at about £15,99, and delivery options mostly range from 4 to 8 weeks of food. Because we deliver the food right to your door, your money goes towards the highest quality ingredients, not to the mark-ups of a big retail store.
You can use our feeding calculator on the product page to see your exact pricing options.

SHIPPING

How long does the delivery take?

We aim to accept and prepare each order as soon as it is received. However, in the event of a large number of orders, your order will be delivered in 1-3 business days (orders received after 11:00 will be prepared the next working day).

How long will the food stay good after it is delivered?

An unopened package can be good for years and, after opening it, for 2 years (for the exact date, see pack). It is best to store it in a cool, dry place and avoid direct sunlight.

How can I find my tracking information?

You can easily track your order by clicking the tracking number link in the email confirmation. This link will direct you to the Evri website, where you can monitor the status of your shipment.

YOUR SUBSCRIPTION

How can I pay for my subscription?

You can pay for your pets' food subscription with a debit or credit card. You have to enter your information once. Payment for upcoming deliveries will be transferred automatically each month. Rest assured, your card data is secure, encrypted, and privately stored on Stripe.com.

Can I adjust my monthly subscription?

Log in to your account and adjust your subscription. You can edit your order at any time. You can also contact us by personal message or email at support@myzenoo.com.uk

Can I cancel my monthly subscription?

Log in to your account and press cancel subscription. You can cancel your order at any time. You can also contact us by personal message or email at support@myzenoo.co.uk.

When will I be charged for the upcoming month?

You will be charged once we pass your order to the DPD, DHL Express, or FedEx courier. You will receive a text message asking you to set up a convenient delivery time and date.

Will I be notified about the upcoming delivery?

We'll let you know by email about the upcoming delivery.

Can I change the delivery address?

You can change the delivery address by logging into your account.

Can I change the date or time of the delivery?

Once we pass your order to the DPD, DHL Express or FedEx courier, you will receive a text message to arrange a convenient delivery time and date.

What happens if I finish the food early?

Don't hesitate to contact our support team at support@myzenoo.co.uk, and we will adjust your delivery date.